Scheduler

Our client, a forward-thinking Utilities and Energy technology company, is currently recruiting for a Scheduler to join their Scheduling team on a permanent basis. The Scheduler will be responsible for contacting our client's Connects portfolio of commercial customers to arrange Smart Meter appointments including meter exchanges, meter maintenance and new connections.

Responsibilities for the Scheduler

• Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.
• Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
• Responding to general customer enquiries according to the requirements of customer contracts

Key Skills & Experience for the Scheduler

Essential

• Up to 2 years experience in the associated field - desirable but not essential
• Excellent Customer Care skills
• Keyboard/Personal computer skills
• Strong multitasking and problem-solving skills
• Strong written and spoken communication

Please apply as directed!