Sales Team Advisor

Sales Team Advisor
Diss
Full / Permanent

Do you want to work for a company who...

• cares for its employees & customers in equal measure
• is serious about sustainability & the environmental impact of its products & processes
• can provide a long-term future & personal development for those who aspire

If yes, then read on to find out more about the job on offer at Smurfit Kappa.

Smurfit Kappa are looking for a Sales Team Advisor to join their internal sales team based at our Diss site.

Reporting to the Sales Office Team leader, this is a full-time post working 9:00am to 5:30pm each day.

Key job requirements

The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include:

• Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times.
• Processing customer orders in a timely manner in line with key performance indicators.
• Processing customer complaints in line with business processes and ensuring customers are kept up to date.
• Developing strong professional relationships with customers and colleagues alike.
• Identifying opportunities to enhance the customer experience by making service improvement recommendations.
• Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers.
• Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged Stock.
• Compliance with company’s Health and Safety requirements.
• Work with other departments to develop efficient delivery of customer service requirements.
• The provision of quotations to match customer enquiries.
• Commercial decision making and negotiations with customers to secure new business within company guidelines.
• Follow up and provision of feedback in relation to quotation provided to customers.

To be successful in this role, candidates will need to demonstrate:

• Excellent communication skills both oral and written communication skills with a high level of numeracy.
• A passion for customer care, developing good, productive working relationships with internal and external customers.
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle.
• High levels of accuracy with data entry.
• Good understanding of computer systems including Microsoft Excel and other Office products.
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.
• Able to remain calm under pressure and be confident in challenging situations.
• Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions.

What's on offer...

• 25 days annual leave (plus 8 statutory) as standard
• Contributory pension scheme (plus ad hoc access to independent financial advice)
• Training & development
• Free on-site parking
• Employee Assistance - 24/7 free & confidential support to both you and your family
• Access to on-site mental health and wellbeing support
• Regular health assessments (role dependent)
• Cycle to work scheme

Who are we

We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers.

We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our ‘family’.

We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities.

We are:

• A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.