Sales Support Administrator

Sales Support Administrator

£23,920 to £25,000 Basic Salary Plus Bens

Our client is now seeking a Sales Support Administrator , Your role will involve day-to-day co-ordination of customer accounts on an administration level as well as being responsible for all supply chain/procurement activities within a designated product group.

Details:

To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.

• Responsible for providing administrative support to the Sales Department
• Complete telephone and email sales enquires.
• Deal with customer queries efficiently and effectively or escalate where necessary.
• Input customer orders and raise delivery notes to ensure on-time order delivery.
• Arrange the collection of returning goods from customer premises.
• Upon request, update customer order delivery status including live and outstanding deliveries.
• Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
• Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
• Assist in populating and maintaining central customer database (CRM)
• Raise any concerns with the Office support manager as and when necessary

Required Skills & Experience:

• Proven experience working within in a sales support, customer service, administration environment
• Proficiency in MS Office (MS Excel and MS Outlook in particular).
• Experience working with CRM software
• Proven experience to work as part of a team.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to multi-task.
• Displays a good attitude towards work, and the aims and objectives of the company.
  
  

Additional Keywords: Sales Account Manager, Enterprise Business Representative, recruitment, Business Development Executive, BDE, Sales Executive, Sales Representative, Sales Rep, Telesales Rep, Telesales Representative, Lead Generation Executive, Lead Development Representative, Software Sales, IT Sales, Telesales Executive, Telemarketing Executive, Outbound Sales Rep, Internal Sales Rep, Sales support, customer service, administration