Sales Support Administrator - Spare Parts

We are an international manufacturing and engineering company supplying equipment to customers worldwide which are manufactured at our Farnborough site. Due to our continued success, we are seeking a Sales Support Executive to join our UK Head Office based in Farnborough. You will be working with our Export customer base Worldwide to manage their requests for spare parts and the associated administration and customer support tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension. We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous experience of dealing with customers over the phone, by email whereby you are providing product information and advice, along with raising quotes and processing orders, following through to delivery. Any experience in an engineering or manufacturing company would be an advantage but is not essential as we can train on our product range.

You will be providing the highest levels of customer service by phone or email and have the ability to learn our technical product and accurately complete all of the administration surrounding our customer orders. We will also consider Graduates with a relevant engineering and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development. We can offer a generous starting salary Monday to Friday working hours, some hybrid working, free parking, 25 days holiday and pension plus other benefits.

The role provides a key aftermarket contact point who is recognised by customers as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket sales and efficiency.
Your responsibility will be for export spare part sales, within international markets and all administration for aftermarket sales. You will be required to correctly identify, quote and process spare part orders.

The successful candidate will also be responsible for the below:
• Working with our Export customer to manage requests for spare parts.
• Liaising with customers Worldwide eg Australia, US and Asia.
• Liaising with customer via phone and email regarding their spare part requests and sales orders.
• Provide customer quotations.
• Upon authorisation, order processing and raising order acknowledgements for spare parts orders.
• Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams.
• Ensure all customer requests are handled professionally and in a timely manner.
• Responsible for all administration surrounding aftermarket sales orders in a timely and accurate manner utilising our systems fully.
• Providing cover for colleagues in Scheduling and Invoicing.
To be successful in this role you must be capable of digesting complex technical information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. Any experience or knowledge of an engineering, manufacturing, technical or spare parts related environment would be useful but is not essential. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range.
Please submit your CV asap for immediate consideration.