Sales Support Administrator B2B

Sales Support Administrator (B2B) | Wimbledon | Salary up to £24,000 + Benefits 

The Role:

This is an exciting opportunity for a result driven individual to work in our Ryman Business Division. As part of the Ryman Business Division, you will be a dynamic Sales Support Administrator with experience of working in a busy sales office. The team is responsible for supporting the daily activities of the sales team and are often the first point of contact for our customer base when dealing with queries.

The ideal candidate will be self-motivated and customer focused. Driven, with excellent organisational skills to effectively manage the team's performance to ensure delivery against strategic objectives and quality measures

MAIN DUTIES AND RESPONSIBILITIES

• Dealing with incoming queries from the team and internal and external customers
• Processing order and dealing with customer queries and returns
• Taking calls, responding to emails and making outbound calls when required
• Supporting the sales team to ensure their account management run smoothly
• Ensuring that customer account information and orders are loaded accurately to the Prima System
• Quality checking information received and ensuring it meets company standards
• Communicating with the warehouse regarding delivery requirements
• All associated administration / sales support tasks as required
• Ensure the consistent and timely delivery of a positive customer journey
• Contribute fully to achieving all departmental service levels.
• Review processes and make recommendations to improve efficiencies.
• Liaising with suppliers and intermediaries

WHAT WE WOULD LIKE TO SEE IN YOU

• Experience in a similar role
• Excellent verbal and written communication skills
• Ability to work collaboratively as a team
• Methodical with a keen eye for detail and good organisational skills
• Literate in MS Suite
• Ability to work under pressure and to deadlines

WHAT YOU WILL GET FROM US:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business. 
• A great Team to work with where you can progress and make a difference at all levels.  
• An opportunity to complete an apprenticeship in Retail. 
• Ongoing incentives to reward your performance. 
• Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group

Who we are:

Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.

Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.

Want to join our team? Apply today for this exciting Sales Support Administrator role