Sales Operations Coordinator Southern Europe Ftc
Posted 30 April by
Dr. Martens
- Manage all daily activities and be the key point of contact for enquiries from customers and other departments. Working closely with Sales Teams, Distribution Centre, Supply & Demand teams to ensure relevant information, issues, process changes are promptly dealt with
- Answer all wholesale customers telephone enquiries, consistently keeping direct contact with customers, promptly providing them with all required information and taking action where appropriate
- Ensure all customers’ queries are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
- Ensure prompt, timely and accurate input of customers’ orders within given deadlines
- Highlight any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
- Release orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
- Handle returns of goods, strictly following the company’s guidelines and rules
- Regularly report to Team Leader workload status, addressing issues to be solved
- Maintain the ship-to customers’ master file and audit data governance
- Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. Liaising with credit department to ensure that queries are resolved and with Supply & Demand to ensure full- and in-time coverage of orders.
- Liaise with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA are respected as well as on time delivery
- Provide cover as necessary for other staff members (i.e., holidays, sickness, etc).
- To support and assist any colleague and department in case of need or if required
- Proven track record in B2B/Wholesale operations in the fashion industry. Working with a Footwear brand would be highly advantageous.
- Fluent in French and/or Italian and English.
- Excellent math, organization, and time management skills
- Ability to work in a fast paced, performance-based environment
- Able to manage interpersonal relationships
- Handling and understanding of analytical data
- Focus on data accuracy, proactive and detail oriented
- Process driven, supply chain and operationally driven
- Completer, finisher, forward thinking,
- Innovative, adaptable, and willing to embrace change
- Customer orientated
- Team player and collaborative
- Exceptional written and oral communication skills
- High standard of IT literacy – ability to use ERP and CRM systems, in addition to Microsoft Office packages (Word, Excel, etc.)
- EDI literacy is a plus
Reference: 52559547
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