Sales Office Manager

Central Employment are delighted to be working in partnership an award-winning, global manufacturing and engineering organisation based in Tyne & Wear.  They have a new and pivotal opportunity for a Sales Office Manager, reporting in the Head of Commercial.  


Sales Office Manager job profile: 

To ensure consistent customer interaction, service excellence, that robust sales processes are defined and followed leading to the support of profitable growth in sales revenues. With positive planning and effective deployment of sales resource, initiatives to drive continuous improvement and growth will be identified and implemented. 

Sales Office Manager key responsibilities:-  

• Collaborate with relevant stakeholders in establishing and recommending the most realistic sales goals for the Company

• Assist to develop specific plans and strategies to ensure revenue growth in all Company’s products

• Provide leadership, guidance, and mentorship to the internal sales team.

• Set clear sales objectives and targets for the team and ensure alignment with company goals.

• Monitor individual and team performance, providing constructive feedback and coaching as needed.

• Foster a collaborative and motivating work environment to maximize team productivity and morale.

• Work with the Team on Commercial Viability Investigations (CVI) and New Product Introduction (PPI)

• Focus on pricing controls and regular pricing reviews

• CRM management and maintenance, ensuring that CRM information is relevant and up to date

• Overall responsibility for ensuring a first-class level of administration and customer service throughout the department

• Focus on departmental objectives and the achievement of KPIs

• Regular communication and support with other departments throughout the business such as Operations, Supply Chain, Technical, Finance and HR

• Lead the Digital transition of all commercial processes. From CVI, lead generation, pipeline management through to business and sales analytics.

• Evaluate and improve all process and procedures within the department to ensure they are robust and efficient
• Assess current business systems and software, their utilisation and future requirement

• Estimating and price control (implementing new procedures)

• Constantly analyse processes to improve operational efficiency People Management

• Help to establish effective programmes to coach, appraise and train sales 

Experience/Skills required: 

• Extensive sales and industry experience, a minimum 5-7 years’ experience in a sales or office environment, gained from an Engineering, Manufacturing or Industrial setting 

• A sound understanding of Microsoft Office software, particularly Excel and Power-Bi

• Language skills would be advantageous

• Strong leadership skills with a proven ability to lead and motivate a team

• Excellent oral and written communication skills

• Highly analytical with the ability to interpret and utilise complex sales information

• An excellent problem solver

• Able to operate in a quick-paced and dynamic environment

• A clear and logical thinker who can see the ‘bigger picture’

• The ability to effortlessly integrate into the team and business is essential