Sales Controller

Sales Controller
Wednesbury
Permanent, Office-based
£25k - £30k

What’s on offer:

• Hours Monday -Friday 9am-5pm
• 23 days Holiday + Bank Holidays
• Xmas shut down.
• Pension scheme
• Employee assistance program (counselling, legal guidance, access to online GP appointments and other discounts)

Role Overview:

Join our fantastic client's team as a Sales Controller in Wednesbury. You'll be integral in managing key accounts under the guidance of the Commercial Manager, focusing on boosting sales, efficient stock management, and superior customer service.

What you’ll be doing:

• Assist the Commercial Manager in meeting or surpassing sales targets for existing and potential customers.
• Generate inquiries from existing customers and respond promptly with professionalism.
• Regularly assess accounts with the Commercial Manager to pinpoint opportunities and implement strategies to expand business.
• Handle customer orders accurately and promptly, ensuring timely delivery.
• Maintain precise records of customer data, specifications, and requirements, and provide regular reports to the Commercial Manager.
• Manage stock levels within agreed parameters, scheduling and advancing stock to optimise inventory flow.
• Enhance the standard of service provided to all customers, taking charge of complaints and ensuring satisfactory resolutions.
• Collaborate closely with commercial managers to jointly oversee all key accounts and coordinate with logistics to ensure on-time delivery.
• Continuously enhance personal skills and knowledge to bolster role effectiveness.

Essential Skills:

• Continuous Improvement: Demonstrates diligence and conscientiousness, always seeking better methods.
• Customer Service: Builds strong customer relationships, takes ownership of issues, seeks solutions, and delivers outstanding service.
• Efficiency: Detail-oriented with a 'get it right first time' attitude.
• Computer Skills:
  
  • Proficient in Word & Excel, capable of creating spreadsheets, constructing formulas, and presenting data effectively.
• Analysis:
  
  • Skilled in data analysis and trend spotting.
• Communication:
  
  • Excellent written and verbal communication skills, conveying positivity, clarity, and conciseness.
• Initiative:
  
  • Capable of working independently and proposing problem-solving solutions.
  • Planning, Organising & Administration: Establishes priorities, organises workload effectively, and maintains records efficiently.

Essential Knowledge:

• Product:
  
  • Basic understanding of supplied products, including grades, specifications, and finishes, and their suitability for applications within production capabilities.
• Quality:
  
  • Familiarity with internal and customer quality requirements.

If you're a proactive, detail-oriented individual with a passion for sales and delivering excellent customer service, we encourage you to apply for this exciting opportunity with our client.