Sales Assistant/Phone Sales - Full Time - Appliances & Technology

Harvey Norman is a high-profile, leading edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from world leading brands. We are now expanding our business in the UK, already having two stores in Belfast which we are expanding to include Appliances and Technology, along with a brand-new store Flagship store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

The role of sales assistant, including phones sales in Harvey Norman is to maximise sales and profit by meeting the needs of the customer. A successful person has excellent product knowledge, provides outstanding customer service, creates a great experience for the customer, and is above all else dedicated to the craft of selling. This role is crucial for making Harvey Norman a great place to shop.

YOUR JOB - your tasks will include:

• To maximise sales and profitability by achieving outstanding sales results.
• Be passionate and knowledgeable about the products and categories you sell. When new products come on board, actively seek out to learn all about their features and benefits. Sharing this knowledge with customers and colleagues alike.
• Support customers who need assistance and advise them on the best solutions in order to sell more and generate great customer experiences.
• Support customers who phone the sales line to understand their needs and advise on the best product to suit.
• Understand your department’s action plans and support the goals and targets set out by your manager.
• Ensure company standards of performance are followed at all times.

YOUR PROFILE - your knowledge, skills and experience include:

• Experience & Qualifications: GCSEs or equivalent is preferred. Previous sales and telesales experience is preferential but thorough ongoing training will be provided.
• Strong Sales Experience: You have a strong background in sales and/or a hunger to excel at sales with a proactive and dynamic sales approach.
• Motivated & Target Driven: You are highly motivated to perform and strive for excellence.
• Strong Communicator / Good Listener: You are a strong communicator, and have excellent listening, interpersonal and negotiation skills.
• Industry and product knowledge: You show a commitment to excellence in product knowledge.
• Energetic, Self-motivated & persistent: You possess and radiate a high degree of energy and can work towards goals without constant supervision.
• Positive attitude and outlook: You have a positive outlook on life, work, and self and you have an optimistic view of the future and your own performance.

WHY PEOPLE JOIN US:

• We’re dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.
• Generous staff discount.
• Generous commission system.

WHAT YOU WILL RECEIVE:

• 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave.
• Ongoing training and development opportunities.
• Generous staff discounts.
• Birthday Day off (1 year service applies).
• Long service award.

Additional Information:

We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays. The successful candidate will be required to attend a company induction day.