Sales and Customer Service Advisor

Sales and Service Advisor (No Cold Calling) Term Time Only

Thomas Ridley Foodservice are a leading Foodservice operator. Our mission is to deliver the best in Foodservice across healthcare, education, hospitality and more.

Having invested £7 Million into the business within the last 3 years we are seeking a Sales and customer service operative to provide an important link between the company and our customers. This is a fantastic opportunity for an exceptional sales and customer service operator to make a difference.

Our core values include; serving our customers in a manner that we would expect to be served, operating with honesty and integrity and allowing our employees much autonomy. Our team is genuinely empowered to make a difference.

As a Sales and Service Advisor you will work with our sales team, other key functions and customers to support sales growth in line with our strategies

This role is term time only, we will consider full or part time applicants.

Salary: 24,000 base salary dependent on experience plus £2,000 OTE

Location: Onsite in Bury St Edmunds

Role Essentials

• Managing incoming and scheduled outgoing customer calls.
• Provide a contact point for customers and proactively engage to ensure orders are taken.
• Place system orders with a high level of accuracy.
• Understand customer needs, and advise and upsell them on the best products to meet their requirements
• Ongoing relationship building with existing customers.
• Achieve targets on promotion and focus days
• Process web-chat and tickets efficiently
• Work closely with your assigned Territory manager to exceed sales and profit targets

Who we’re looking for

• Customer Service or Sales background
• Excellent telephone manner
• Proactive, confident and positive approach
• Organised and able to work under pressure during busy periods
• IT/Computer literate

The Benefits

• 31 days holiday including Bank Holidays
• Company Pension
• Free Gym Membership
• Product / Shopping Discounts
• O2 & Virgin Media Discount