Sales Administrator

Sales Administrator
To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service.

• To assist with day-to-day sales and queries from customers in person and over the phone, including event days
• To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
• To ensure all products purchased for dispatch by post are dispatched within agreed timelines.
• To assist with the set-up of all sales platforms
• To deliver an excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers' expectations.
• To maximise all sales opportunities by engaging and understanding the customer's requirements.
• To carry out any other tasks as directed by your line manager.
• To ensure your working space is always kept clean and tidy, adhering to the business' clear desk policy.
• To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
• To role model behaviours by providing shadowing, support, and monitoring for event day and part-timestaff as required.
• There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.

Behaviour and Skills

• To be a role model for all the client's values and ways of working - walk the talk.
• To exude a can-do attitude
• To be flexible and agile and always ready to adapt when things don't go to plan.
• To be an ambassador for business
• To act in a manner that supports the business' vision and values at all times.
• Strong verbal and written communication skills
• Excellent teamwork
• Proactive and positive attitude
• Resilient in difficult situations
• Good computer and numeracy skills
• Able to give and receive feedback from colleagues.
• Understands who drives customer satisfaction and behaviour.
• Takes ownership and follows up on any issues, makes well-considered and timely decisions.
• Strong understanding of sales systems
• Performance management tools
• Development opportunities within the role

Hours: 37.5 hours a week - including occasional time on Saturdays which is given back in lieu.9am - 5pmFree car parkingFree entrance to eventsSalary: £25k per annum

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