Sales Administrator - 10 month fixed term contract

Salary: £25,282
Job Type: Full Time, Fixed-Term
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Senior Sales Advisor, the Sales Administrator will be working for Plumlife, the sales and marketing department of Great Places Housing Group. They will be responsible for providing efficient and effective administrative and sales support to the Plumlife Sales team to ensure enquirers and purchasers receive excellent customer service, and help the team achieve all targets.

What you’ll be doing

• Providing phone and email support to the team, dealing with a wide range of enquiries to ensure customers receive a response within set timeframes.
• Working closely with the other administrators and other sales team members to ensure excellent customer service.
• Preparing and keeping stock of all sales and marketing literature, for example brochure packs and price lists.
• Maintaining sales progress charts, ensuring mailing lists are kept up to date and dealt with according to our GDPR policy.
• Supporting Sales Advisors as required in instructing solicitors, including preparing Memorandums of Sale and CML forms.
• Occasionally assisting with market research and potential new development sites.
• Ad-hoc cover may be required for viewings and on-site appointments where required.
• Assisting with organising and preparing for sales launches and events.
• Processing legal documents for signing and sealing and keeping track of sales to ensure all documents have been returned to solicitors in advance of completions.
• Providing a professional, friendly and efficient service.
• Following all Plumlife and Great Places procedures to ensure consistency and compliance.
• Ensuring the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places.

What you’ll need

• Experience of providing effective administrative support.
• Experience of working in a fast-paced environment.
• Ability to be well-organised, with a structured and effective approach to work.
• Ability to work confidently and accurately under pressure.
• Excellent verbal and written communication.
• A good attention to detail.
• Experience in dealing with customer queries.
• Proficiency in a range of Microsoft Office systems.
• Ability to deliver to deadlines.
• Ability to manage and balance competing priorities.
• The ability to work collaboratively with staff/other stakeholders to give information/find information/resolve problems.

Desirable

Understanding of property sales processes and the legal conveyancing process
Understanding of Shared Ownership as a product
Experience of working within a Housing Association New Homes Sales Team, Estate Agents or house builder.

What we need from you

• An understanding of our customers and willingness to deliver exceptional customer service;
• To be professional and value-led with integrity, inclusivity and respect for diversity
• An ability to work flexibly and when needed outside normal working hours
• To be committed to work in partnership with others for the benefit of Great Places
• The desire to work as part of a team with a positive attitude
• To be an effective communicator and the ability to deal with our customers patiently in both written and verbal communication
• To have strong organisational and time management skills
• You will be required to attend a number of face to face, virtual and e-learning training sessions. This part of your role is vital and of equal importance to the day to day aspects

What we give you in return for your hard work and commitment

• Pension | DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
• Annual leave | Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Ways of working | We offer some Hybrid and flexible working
• Reward & Recognition | You Count Rewards are individual reward’s for going ‘above & beyond’ | Compliance based training bonuses paid annually
• Professional Fees |?The business pays the cost of one professional membership fee for each colleague
• The Market Place | High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and Wellbeing Initiatives |?Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

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