Sales Admin Support

• Previous experience in sales administration, or a similar role.
• Exceptional interpersonal and customer service skills.
• Experience with CRM, accounting software and MS Excel
• Excellent written and verbal communication skills.
• Technical aptitude to understand and troubleshoot customer enquiries
• Excellent organizational and multitasking skills
• Ability to work under strict deadlines.

• Receiving and processing purchase orders.
• Managing shared email inboxes and ensuring all potential enquiries are shared with the relevant salesperson.
• Taking incoming calls and fielding queries.
• Verifying orders, including customers' personal information and payment details.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales and customer records.
• Compiling reports as required by the sales manager.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments including new product and sales increase ideas.
• Providing after-sales support by resolving simple technical issues and escalating issues as necessary.
• Supporting the sales department with other administrative tasks, if requested.

If you are looking reach out to Kirsty to hear more about this opportunity.