Risk Manager - Head of Accreditations and Compliance

Job description

Risk Manager - Head of Accreditation and Compliance

Do you want to be part of an organisation where you can have real input and, who values what you do? We are looking for someone to manage our accreditation and compliance departments and, who is passionate, committed and driven to succeed.

You will be responsible for three critical functions (Accreditation, Compliance and Auditing) of the business relating to our customer base (known as members). Accreditation involves accrediting applicants wanting to join as a member against a set criterion within a certain timescale. Compliance’s role is to ensure that members are compliant with the rules and also support them in helping them become compliant. Auditing will require members to be audited either desktop or onsite and is conducted on a risk based approach or annually.

Main responsibilities

You will be responsible for:

· Managing and oversee daily activities of three critical functions of the business: accreditation, compliance and auditing.

· Ensure all processes are documented and up to date within your functions

· Take ownership of the accreditation criteria and accredit members in accordance with the accreditation procedure, timescales and preexisting agreements with our insurance broker and insurer

· Take ownership of the audit procedure and schedule (desktop and onsite)

· Take ownership of the compliance requirements for members; working to improve current processes and efficiencies

· Foster a proactive relationship with applicants and members to maintain a positive flow of information.

· Allocate workload to team members and monitor performance

· Communicate with senior management of any areas for improvement

· Carry out desktop research on applicants

· Communicate with various departments during the process

· Accurately maintain relevant records producing reports when required

· Manage and organise a team to ensure service level agreements are achieved

· Manage any admin related enquiries received from our insurer or insurance broker and ensure a conclusion is reached within 48 hours

· Provide hands on cover as and when required within the departments you manage

· Manages department and individual workloads/KPI’s in order to meet goals and deadlines

· Ensure information of applicants and members is accurately maintained within the CRM system

This is very much a hands on role and we are looking for someone to roll their sleeves up and lead this area of the business. You may also be required to travel and visit our members to undertake risk based audits.

We offer additional benefits:

· 33 days leave plus an extra day off on your birthday

· Generous bonus package

· Company pension

· Income protection

· Medicash healthcare plan

· Death in service

· Hybrid working

· Team events and socials

· A friendly and supportive team environment

· Free on-site secure parking

· Free tea/coffee

Who We Are:

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

· DGCOS Ombudsman Scheme
· HIES Consumer Code
· HICS Consumer Protection

The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.

Main Qualities of ideal Candidate

· Highly organised with the ability to manage own time

· Be able to prioritise workload and schedule efficiently

· Excellent communication skills (both written and verbal)

· Must be able to cope within the fast-paced environment

· Strong people management skills

· Analytical and process orientated person with attention to detail

· Proficient skills in Microsoft Office package (including Excel)

· Must be able to manage large quantities of data in various sources

· Must have a roll sleeves up attitude - lead by example

· Be able to work independently, as part of a team and collaboratively across all departments

Our Ideal Candidate will have

· Demonstrable hands on experience of risk and compliance

· The ability to multi task

· The ability to analyse & interpret data

· The ability to plan work and meet deadlines

· Highly developed communication skills - written and verbal

· Organisation Skills - You should be organised in your approach, with the ability to assess what the priorities are and manage your time accordingly

· Management experience

· A methodical and logical approach

· A driving license with own car and business insurance for business purposes

Please note you must live within a 40 minute commute of our offices in Leyland, Lancashire

Our Values, which were chosen by our team, are at the heart of all our interactions with colleagues, members and consumers.

Respect: We respect each other, our differences and our contributions.

Integrity: Having integrity helps to create an inner circle of trust and respect and enables everybody to work together efficiently and collaboratively.

Teamwork: All working together to support each other and achieve our business goals.

Communication: the words we choose, the manner in which we deliver them, open and honest communication with positivity means we can do and achieve everything we set out to.