Housing Concierge Assistant

4Recruitment Services are seeking  a Housing Concierge Assistant based in Islington.

Our client provides homes for people over the age of 55. You will be required to oversee 48 flats, and ensure the clients building provides a safe and secure environment for its residents.

You will be the first point of contact for residents and work with other internal teams to deliver services to the residents so they can enjoy their homes, and the wider facilities provided.

To summarise you will  deal with health & safety checks, fire alarm checks, management of tenancies (including rent account & arrears), report any Anti Social Behaviour and sign up tenants. 

The working hours are Monday to Friday, 9am – 5pm.

DUTIES AND RESPONSIBILITIES INCLUDE:

• To be a key-holder for the building and ensure security of the communal areas and facilities
• To be the first point of contact and manage access to the building for residents, contractors and visitors
• Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment
• Allow access to utility companies for essential maintenance and servicing of equipment
• Manage and monitor the laundry facilities & communal areas
• Monitor and facilitate resolution of complaints relating to communal areas and facilities
• Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment
• Monitor and advise tenants on the management of their rent accounts and arrears
• Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues
• Raise repairs, facilitate access and guidance to the affected areas for contractors
• Complete water testing in communal areas
• Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes
• Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors
• Manage or provide gritting at the property in line with the service gritting plan as required
• Carry out health and safety inspections of the building and record the outcomes in line with service standards
• Monitoring accidents, incidents and near misses in line with the clients health and safety procedures

ESSENTIAL REQUIREMENTS INCLUDE:

• Facilities management experience
• Excellent customer services skills
• Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role
• Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements
• Knowledge and understanding of the housing/building management sector
• Understanding or experience of health and safety issues and management

What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email  .