Retail Manager

Due to an internal promotion, we have an exciting opportunity to join our team as Retail Manager for the Batemans and Bodiam Portfolio. Covering both properties, you’ll play an important part in helping visitors enjoy their day. You’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.

Interviews: 14 and 15 May 2024.

Reporting to the Area Manager, you'll be leading a small team of 3 retail team leaders, retail assistants and retail volunteers. You'll be part of the leadership team for the Batemans and Bodiam portfolio, working closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place. This is a dual site role and involves Duty Management responsibilities.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead by example, inspiring your team and encouraging them to speak to customers.   You’ll make sure that everyone who buys something knows just what a difference their contribution, however small, will make to the Trust’s work in protecting nature, beauty and history.  

You'll set stretching targets for the team and work together to achieve these through the highest standards of customer service and presentation of retail products.

You’ll also be required to work some weekends and bank holidays.

Please also read the full role profile, attached to the end of this advert.

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk management)
• skilled in coaching, developing and leading teams 
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet  
• experienced in a role working across multiple sites

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.