Residential Lettings - Office Manager - Black Country - 52936

Are you looking for a new opportunity with a progressive and dynamic company who are going places ?

This is a fantastic opportunity to really make a name for yourself with a company who are looking for someone for the long term. This is a role with huge potential and needs a dedicated and determined individual.

The Branch Manager will be instrumental in overseeing the sales and lettings divisions, ensuring operational efficiency, superior customer service, and compliance with property management standards. This role encompasses leadership across sales and lettings, hands-on involvement in property management, and the strategic oversight of our serviced accommodation sector. The ideal candidate will exhibit a profound understanding of the property market, a 'can do' attitude, and a proven track record of generating new business.

Responsibilities:

• Lead the sales and lettings teams, fostering a culture of excellence, accountability, and continuous improvement.
• Oversee property management tasks, ensuring all properties comply with legal and safety standards.
• Step in to conduct property viewings and manage properties as needed.
• Drive business growth in sales, lettings, and serviced accommodations through innovative strategies.
• Ensure high levels of customer satisfaction and address complex client queries or issues.
• Manage office operations, maintaining an organised and professional working environment.
• Develop and maintain relationships with clients, suppliers, and external partners.
• Implement and monitor Key Performance Indicators (KPIs) for staff, focusing on efficiency, revenue growth, and customer service.

Qualifications:

• Demonstrable experience in sales and lettings management, including a solid track record of generating new business.
• In-depth knowledge of property management, including compliance and safety standards.
• Professional Certification: Ideally holds a Propertymark qualification or demonstrates a willingness to pursue this certification through further training and exams.
• Leadership skills with the ability to manage and motivate a team.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in industry-related software and technology.
• Full UK driving licence and own transport preferred.

Salary & Benefits:

• Basic Salary: Circa £30k depending on experience.
• Commission Structure: Tailored incentive plans based on sales and lettings performance, operational efficiency in property management, and customer satisfaction achievements in the serviced accommodation sector.
• Employee Perks: Exclusive employee discounts at local venues including but not limited to The Old Glasshouse Bar and Restaurant, The Royal Keep Hotel, and the iconic former Dudley Museum and Arts Gallery, currently being reimagined as Fun City.
• Competitive remuneration package acknowledging expertise and dedication.
• Work in a historically significant Grade II listed building, equipped with modern amenities.
• Access to comprehensive UK property training programmes, valued up to £30,000.
• Standard UK bank holidays, convenient free parking solutions, and engaging company events designed to foster team spirit.

AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.