Reservation & Ticketing Agent

Posted 18 April by Trinity Resource Solutions
£28,000 - £30,270 per annum, inc benefits
London Heathrow Airport , Middlesex
Permanent, full-time

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Posted by Trinity Resource Solutions
Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.

So if you're looking for an exciting career at Heathrow - then please apply!

Responsibilities
  • Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
  • Processing of payments for airport ancillary services e.g. Last Minute Upgrades,
  • Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
  • Assist with relocation and re-booking of passengers affected by service
  • disruption such as delays, cancellations, diversions, etc.
  • Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
  • Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.
Experienced Required
  • Reservations and ticketing experience.
  • Excellent customer service skills.
  • Excellent written and verbal communications skills.
  • Able to work well as part of a small team of 8 with good organisation and time management skills.
  • Flexible approach as there will be times when you are needed to adapt to your working day in case of a flight delay etc.
  • In depth working knowledge of GDS and DCS system Amadeus, Altea.

Reference: 52495935

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