Resale and Staircasing Specialist

My client, a social housing provider, seek an experienced Resale and Staircasing Specialist to start an ongoing temp booking asap!

Role purpose:   

Reporting to the Senior Post Sales Executive support resales initiatives, ensure compliance with relevant legislation, government guidance and lease compliance. To ensure all income and related targets are exceeded, and to provide consistent excellent customer service to our residents at all stages of the journey.

Key results: 

• Provide outstanding customer service to all customers and stakeholders.   

• Build and proactively manage relationships with key teams and departments as well as the HCA, solicitors, IMAs, surveyors and third parties to ensure all information is provided correctly to achieve sales & revenue targets.  

• Continuously review processes and procedures to deliver an efficient service for our Leaseholders.  

• Build an excellent working relationship with other teams across business to ensure a collaborative approach to marketing and selling our homes.  

• Arrange resale appointments between leaseholders  and buyers. Conducting viewings  where necessary, ensuring that a first-class customer journey is maintained throughout the sales process.  

• Oversee London Living Rent and Rent to Buy product after AST sign off, ensuring regular communications with residents and adherence to product policy.  

• Take buyers through the application and  sales reservation process and ensure that we  allocate in accordance with the Capital Funding Guide on all Shared Ownership sales with the support of the Senior Post Sales Executive.  

• Instruct Solicitors on sales in line with the sales procedures and manage the sale through to completion within the set target timescale

Immediate start

Ongoing temp booking

£20.56 PAYE / £25.53 LTD UMB per hour

Full time 

Hybrid