Repairs Supervisor

• Job Type: 6 Month FTC
• Location: South London
• Salary: £43,000 (Pro Rata)

My client is seeking an experienced Repairs Supervisor to manage our team of trade operatives. This pivotal role ensures productivity, health & safety, work quality, and the delivery of an excellent customer-focused service. The position may require paid out-of-hours work on a rota basis to support our out-of-hours service, including site visits as needed.

• Support the RSM to deliver a top-tier repairs and maintenance service for their residents.
• Collaborate with Repairs Schedulers to efficiently deploy the right operative for the specified work, offering continual support and monitoring.
• Embed customer-first principles across the service, ensuring repairs meet customer expectations, are completed on time, to a high standard, and within budget while maintaining a safe, empowered, and motivated workforce.
• Conduct pre- and post-inspections focusing on quality, efficiency, and compliance with relevant policies, procedures, and regulations.
• Perform on-site inspections of repairs to ensure quality work and customer satisfaction, manage complaints, and resolve issues satisfactorily.
• Uphold company policies and codes of conduct relating to Equal Opportunities, customer care, staff management, and health & safety.
• Assist in implementing environmental policy in daily duties.
• Stay informed on relevant legislation, procedures, and best practices for the service area.
• Maintain proficiency in all relevant IT systems related to Repairs.
• Monitor material purchases for audit trails and manage operatives’ performance against target indicators to achieve budget forecasts.

• Significant supervisory/line management experience.
• Proven track record of delivering a reactive repairs service through directly employed operatives.
• Familiarity with mobile technology and OOH working.
• Strong knowledge of building maintenance, particularly in a social housing environment.
• Team player with good IT skills (intermediate Word, Outlook & Excel).
• Effective communication skills.

• Trade background with C&G or NVQ level 2 or Built Environment HNC level.
• GCSE level education or equivalent, with good literacy and numeracy.

Benefits:

• Competitive salary package.
• Opportunities for professional development.
• Supportive team environment.

To apply for the Repairs Supervisor position, please submit your CV and cover letter detailing your relevant experience and qualifications.