Repairs Administrator

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. 

Repairs Administrator - £26,500 - £29,500 per annum (Salaries vary depending on experiences)

Hours- 37 hours per week, Monday – Friday

Service- Housing & Property

Location- ODS, Horspath Road, Cowley, Oxon, OX4 2RH

What You’ll Be Doing: 

We are looking for anenthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others.

Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include:

• Being the first point of contact and delivering excellent customer service for all Housing & Property queries
• Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined
• Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs.
• Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’s.
• To work as a cohesive unit with other Repairs Administrators
• Provide effective communication across the Housing and Property department.
• Ensure accurate and consistent record keeping through housing management systems.
• Ensuring confidentiality and compliance with GDPR regulations
• Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures.

The Successful Applicant: 

Our main priority is to find people who can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: 

• GCSE’s in English and Maths (or equivalent).
• Understanding and experience of working in an office environment.
• Experience in working with all MS Office packages, including excel.
• Experience working to strict deadlines without compromising content and service.
• Good communication skills, written, verbal and listening.
• Strong planning, organisational and time management skills
• Ability to work as part of a team
• Ability to work safely and responsibly without direct supervision and on own initiative.
• Able to handle confidential information appropriately.
• Flexible approach to working hours.
• Strong relationship building skills and to be able to build trusting and honest relationships quickly.

What We Offer: 

• 25 days annual leave and standard bank and public holidays
• Blue Light card and other discounted shopping 
• Employee Assistance Plan - with access to free counselling  
• Cycle to Work Scheme? 
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent) 
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme? 
• Optional health cash care plan with money off prescriptions and treatments 
• Wellbeing hub and mental wellbeing support app – approved by NHS 
• Free flu jabs 
• Free DBS application 

If this RepairsAdministrator position sounds like the role for you then please click ‘Apply’ today! We would love to hear from you! This vacancy may close early. To learn more about Response and what we do, please visit our website: Response – Mental Health Care & Support.

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.