Repair Administrator- Social Housing- Construction

Repairs Administrator

Hainault, Essex

Salary: Negotiable depending on experience

8am-5pm

Key Responsibilities

• Receiving, processing, and logging repair requests from customers, staff, external stakeholders, and other agencies through various channels such as email, telephone, web chat, letters, and face-to-face interactions.
• Managing CRM, Northgate, and other databases utilized by the organization and our in-house system.
• Proactively identifying and escalating urgent matters to the relevant officers.
• Assisting and supporting repairs advisors and voids administrators during peak periods.
• Generating and sending quotations to clients.
• Handling telephone inquiries from clients, addressing job queries, and maintaining positive customer relations.
• Processing extension of time requests as necessary.
• Establishing and maintaining efficient filing systems, record-keeping, compiling statistics, and generating reports for the service.
• Addressing customer inquiries, offering guidance, and taking appropriate action.
• Maintaining systems and ensuring timely responses to correspondence.
• Representing Chigwell Construction positively by delivering excellent customer service, including managing complaints.

Desired Skills:

While we appreciate that not every candidate will possess all of these skills, here are some qualities we value:

• Ability to perform effectively under pressure and demonstrate attentive listening skills.
• Understanding of maintenance service delivery processes.
• Proficiency in database logging.
• Familiarity with the construction industry.
• Experience in writing letters and reports, as well as initiating and implementing changes by evaluating options and negotiating.
• Capability to train others on software and systems used in delivering repairs and maintenance services in a housing environment.

If this opportunity is of interest email jamie.hine (@) huntermasonconsulting .com