Rent Income Support

Are you passionate about making a difference in people's lives? Do you thrive in roles where you can provide support and assistance to those in need? LBHF is seeking a dedicated Rent Income Support Officer to be the first point of contact for our residents' enquiries regarding rent and arrears.

Why LBHF? At LBHF, we believe in doing things with our residents, not just for them. We prioritize collaboration and support to ensure our community thrives. As a Rent Income Support Officer, you'll play a crucial role in upholding this philosophy by identifying areas where rent arrears may cause hardship and offering tailored support solutions.

What You'll Do:

• Assist residents with rent arrears collection and provide comprehensive rent account information.
• Guide residents towards suitable avenues of support, whether financial or otherwise, to maximise their income and maintain their tenancies.
• Serve as the primary point of contact for all resident enquiries regarding rent income, across various communication channels including telephone, web, email, face-to-face, SMS, and written correspondence.
• Communicate empathetically and supportively with residents, ensuring they feel heard and valued.
• Update the Department of Work and Pensions promptly regarding changes in rent charges in accordance with established timelines.
• Contribute to the team's performance KPIs and obligations, aiming for successful first-time contacts while providing personalized assistance based on individual circumstances.

What We're Looking For:

• Compassionate individuals with a genuine desire to support residents in need.
• Excellent communication skills across various mediums.
• Ability to empathize and provide tailored support to diverse residents.
• Strong organizational skills and attention to detail.
• Experience in rent income support or a related field is desirable but not essential.

Join Us in Making a Difference: If you're ready to make a meaningful impact and help our residents thrive, then we want to hear from you! Apply now to become our next Rent Income Support Officer at LBHF. Together, we can make a difference in our community.