Remote On-Hire/Recoveries Handler

Rthirteen are currently partnering with an insurance specialist in their search for an experienced On-Hire/Recoveries Handler to join their growing team in South Norfolk. Working within either the on-hire or recoveries team, who work collaboratively to ensure seamless service, your role will be to communicate with the client ensuring they are providing an exemplary service when it comes to recovery/on-hire services.

This is a full-time, permanent role working on a rota basis working between 9am - 5:30pm, Monday - Friday, 38.5 hours per week, and will be considered on a remote basis with occasional travel to head office. The offered salary is up to £28,000 depending on experience.

The company

The forward thinking and fast-growing insurance company are always thinking about their next steps. They have massive plans for the future and are already heading towards their impressive business goals. Their experienced management team truly care about their staff & offer extensive progression and development opportunities. To top all of this off, an impressive benefits package is also up for grabs.

The benefits

• 21 days annual leave + bank holidays
• Free onsite parking
• Hybrid and remote working options
• Company pension scheme
• Performance and attendance bonus
• Employee assistance programme
• Employee referral scheme
• Cycle to work scheme
• Company social events and more!

The day to day

• Taking responsibility for your own account of cases.
• Dealing with various aspects of recovery.
• Providing clients with accurate updates on the process of their claims.
• Accurately signposting the client where needed.
• Obtaining any relevant documentation from clients.
• Using the internal case management system, ensuring this is up to date and accurate.
• Investigating liability disputes.
• General administrative duties related to your role.

You will have/be

• Experience within On Hire / Recoveries is essential.
• High levels of attention to detail and accuracy.
• Strong organisational skills coupled with the ability to effectively prioritise workload.
• Comfortable working to deadlines in a high-pressured environment.
• Capability to persuade and influence.
• Working knowledge of Microsoft Office.
• A professional and honest approach.
• Excellent communication skills, both written and verbal.
• Ability to work on your own initiative as well as part of a team.

How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment.