Regulated Loan Servicing Manager

Regulated Loan Servicing Manager

This in an outstanding new role with an exciting London Lender.

The Regulated Loan Servicing Manager is responsible for onboarding new regulated loans, issuing statements of account to borrowers and investors, aiding borrowers towards redemption including the assessment of new facilities and loan extensions, as well as default management in a regulated environment and litigation.

The client’s core values of responsiveness, transparency and providing appropriate support at all times are key objectives to the role should be used at all times to guide decision-making and action.

The most important tasks of the role are:

• Onboarding New Loans ensuring all relevant information has been gathered during underwriting and that the borrower(s) are welcomed and understand who and how to access support and information.

• Ensuring any post-completion requirements of a loan are put in place by borrowers and taking the appropriate action where this cannot be established.

• Ensuring all charges are registered by HMLR and taking the appropriate action where this has not been enacted by a borrower’s legal representatives.

• Producing statements of account for borrowers and investors, including monthly when a loan goes past the contractual term.

• Following and developing a contact strategy to ensure all borrowers have the right support when a loan approaches the end of term to aid successful redemption.

• Taking enquiries and informing borrowers on information about their loan, redemption, and options for refinance or extending a term where appropriate.

• Providing information on and dealing with the part-redemption of loans which includes working with the Finance department and Compliance in processing inward loan payments.

• Working with the Head of Lending to provide new loans and extensions to existing borrowers where appropriate.

The role offers a dynamic environment with great scope for personal development within the business.

Package includes 25 days holiday. STL and discretionary bonus.