Regulated Complaints Adviser.

An opportunity to develop a career with one of the most respected investment and wealth clients in the UK, for an experienced complaints adviser.

With roles UK wide, and remote working available, we are looking for a people who have handled financial services related complaints, in a regulated environment. This is essential for your application to be considered.

Main duties of the role include taking complaints relating to individual client advice, or product-related complaints; making decisions and recommendations for redress. You will have to have a good understanding of Regulatory complaint handling rules and ensure that the business has complied with these.

Where a complaint has been made, you will investigate the background to the issue, consider what should have happened and make decisions and recommendations to resolve the complaint fairly. This will involve you reviewing all evidence; including documentation, recollections of those involved and what would be deemed reasonable, based on what we know. You will ensure each complaint is handled in line with the principle of treating all clients fairly and in a cost-effective manner. You will then produce clear and well-written decision letters, explaining the conclusions reached, communicating confidently, sensitively and in an informed manner.

You must have a proven track record of handling regulated complaints, and an understanding of all products, including life, pensions and investments - as well as Trusts and all types of Tax.

You will be CII in Financial Planning (CF1-5), or Financial Planning Certificate (FPC1-3) as a minimum, and ideally CII Level 4 Diploma in Financial Planning, or willing to work towards it.

This is a chance to build a secure and long-term career with real progression and personal development. Bonus and excellent pension on offer, along with market leading benefits package.