Registration Officer

Salary: £27,334 to £29,777 per annum to Saturday Enhancement to working 7 hours 24 minutes for 1 in 4 Saturdays.

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week/1 in 4 Saturdays)

Location: Chichester Registration Office (Edes House 27 West Street Chichester PO19 1QW) and Worthing Registration Office (Worthing Library, Richmond Road, Worthing, BN11 1HD). You will be required to work one day a week at Crawley Register Office (Crawley Library, Southgate Avenue, Crawley, RH10 6HG) Final arrangements to be confirmed with the successful candidate.

Interview date: 13 May 2024. If selected for an interview, this will take place at Crawley Register Office (Crawley Library, Southgate Avenue, Crawley, RH10 6HG).

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Emergency cover may be required in other offices. Pool cars and bikes available.

The Opportunity

This opportunity is in the Ceremonies Team, will involve delivering all aspects of registering Births & Deaths within this frontline service. You will be required to provide specialist advice, interpret complex legislation and confidently explain legal requirements in order to carry out statutory registration functions.

Delivering good customer service and to remain accurate under pressure will be key to success in this role, as you will need be confident face to face.

The successful candidate will:

• Interpreting complex marriage & civil partnership legislation.
• explaining the legal requirements of statutory and non-statutory ceremonies on the phone.
• taking bookings for notices and ceremonies on the phone.
• Responding to written requests for information /guidance.
• taking notices of intent from members of the public in any of our offices around the county. These appointments are required by law to be face to face. (Crawley, Horsham, Worthing and Chichester
• Preparing and checking legal paperwork to enable a ceremony to go ahead.
• The role also involves training in and occasionally registering & conducting ceremonies in WSCC ceremony rooms and the licensed venues around the County. However, the majority of ceremonies are conducted at weekends by our sessional registrars.
• Registering ceremonies on the Registration online system.

If you have excellent literacy and numeracy skills, attention to detail, and can thrive in a fast-paced environment, we want to hear from you!

You will need the ability to deal with people at very emotional and sometimes challenging times in their lives whilst also having the opportunity to interact with a diverse range of individuals, providing them with a warm and welcoming experience throughout the registration process.

The ideal applicant will have experience of working within a customer service environment, with effective communication and IT skills and the ability to work as part of a team.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

Along with a generous holiday entitlement of 25 days plus opportunity to buy additional leave).

Upon joining us you will have access to a range of benefits including the following:

• A excellent local government pension scheme
• A range of flexible working options, depending on your job role
• Maternity, paternity, dependency and adoption leave
• volunteering opportunities
• Training and development opportunities, including coaching and mentoring
• A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
• Health and Wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans.

For a full list this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CPP00919.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing, a basic disclosure and barring service (DBS) check and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application helppage.