Regional Quality Support Partner

Regional Quality Support Partner - London & Milton Keynes

£63,600 plus 2.5k Car Allowance

Excelcare is a privately owned nursing and care home provider established for over 34 years. Our London and Milton Keynes Region comprises 10 care homes. We have an excellent opportunity for a Regional Quality Support Partner to join a strong and well-established Home Management and Regional Team based from our Park Avenue care home in Bromley, Kent.

Purpose of the role

Reporting to the Deputy Regional Operations Director your role will encompass the leadership and implementation of the quality strategy across the region – reviewing audit outcomes and actions required with direction from the Deputy Regional Operations Director. You will offer guidance and support to the homes while working alongside the teams to ensure we improve care delivery and embed quality and wellbeing.

About the Regional Quality Support Partner role

• Work with the home managers to ensure the relevant knowledge and support is provided as identified through action plans following the audit process against all aspects of the CQC Regulations, local authority contractual requirements and Company Quality Framework and policies.
• Support with completing action plans against audit findings and identify support needed in conjunction with the Regional Operations Director (ROD) and Deputy Regional Operations Director (DROD) and support to address deficits and action required to resolve.
• Support Home Managers, Care Managers, and clinical teams within the homes to analyse Clinical Key Performance Indicators and identify trends.
• Implementation of Service Improvement plans for homes that are rated below the required standard.
• Maintain up-to-date knowledge of CQC standards, legislative requirements, good practices relating to care provision.
• Understand and support the Personhood Framework to ensure homes continue to embed these principles and demonstrate continuous improvement in areas of ‘Petals’ required within the home.
• Ensure understanding and adherence to local authority and company safeguarding and adult protection policies and procedures, including involvement in adult protection investigations and reporting.
• Attend meetings with the ROD, DROD, the Quality and Governance team and Senior Leadership Team to plan strategies to improve the quality-of-service provision as required.
• Provide focused support to care homes as directed by ROD or DROD. Including but not limited to on-call, crisis management and placement in a home if required.
• Liaise closely with regulatory bodies and partner organisations e.g., local trusts, local authorities, and CCGs in order to build strong communication channels.
• To advise and support homes on Infection Control policy, maintain links with local authorities and support on any infection control external audits.
• To support as required with the development of nurses through clinical supervisions/observations and feedback on practice.
• To develop and monitor the Quality-of-care pathways from pre-assessment to discharge.
• To support services to achieve excellence in end-of-life care in all services, where applicable.
• To maintain your own training/competence and knowledge. Be up to date with latest innovations and communicate and give feedback on these initiatives to the ROD/DROD, colleagues and Management team.
• Efficiently manage own workload and prioritise tasks to continually improve the service provision.
• Play a key role in improving strategies across quality, safety and care delivery including supporting with mealtime experience, lifestyle, hospitality, housekeeping Learning & Development, Sales & Marketing in collaboration with the Regional team members.
• To support in cascading lessons learnt within the region and attend the lessons learnt labs ensuring homes compliance.
• Accurate record-keeping on electronic systems including care planning.
• To support homes with responsibilities regarding Duty of Candour.
• Ensure you work to the Excelcare values in all interactions, striving to achieve outstanding for the people who live in our care homes, team members, families and external professionals.

About you

• NVQ Level 3 or 4 in Health and Social Care or equivalent – a Registered Nurse qualification would be desirable.
• More than 5 years clinical and care experience
• Previous auditing experience
• Work within a dementia service
• Sound working knowledge of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014.
• Up to date knowledge of care and risk assessing.
• Full understanding of CQC Regulations including KLOE’s.
• Car owner and full driving licence to be able to travel across services as required – car allowance and business mileage is paid from the regional office.
•  Able to work independently and as part of a team.
• Excellent IT skills including use of Microsoft Word and Excel.
• Excellent communication and organisational skills.
• Ability to liaise with other external professionals such as CQC and contracts departments within local authorities.

What you can expect in return

• 25 Days holiday plus bank holidays
• Free parking*
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £500 for every person you refer*
• Team Appreciation Days
• Long service awards

*Terms & Conditions apply