Receptionist

Fisher Jones Greenwood LLP is an award-winning and innovative law firm who are rapidly expanding and due to an internal promotion have a vacancy for a full time Receptionist in their head office (Colchester).

Receptionists at FJG provide high level client care and admin support to the Firm. Tasks include answering calls, administration support and greeting clients.

Key Duties

• Answering calls providing an excellent client service.
• Greeting clients providing an excellent client service.
• Provide high level support to the Firm – this includes administration, opening post, reception, production of documents, and all other tasks required by the Firm.
• Provide a professional and friendly service to clients – this includes answering calls, responding to emails and meeting clients.
• Communicate effectively with fee earner(s) and colleagues ensuring tasks and messages are dealt with in a timely manner.
• Ensuring all new prospective clients / business opportunities are processed quickly and efficiently.
• Building and maintaining knowledge of the department, clients and FJG.
• Adhere to all FJG policies, procedures and requirements – this includes maintaining the client database and following compliance regulations.
• Keep legal knowledge up to date and continue personal and professional development.
• Any other required tasks

Person Specification

Qualifications

• 5 GCSEs Grade 4-9 (or equivalent)

Skills and Experience

• Excellent communication skills, both verbal and written
• Excellent organisational skills and the ability to prioritise workload
• A good level of IT competency, including Microsoft Office Suite
• Good word processing and audio typing skills, with high standards of accuracy, quality, and timeliness

Personal Attributes

• Attention to detail
• The ability to work under your own initiative
• A professional and courteous manner
• Willingness to learn
• The ability to work as part of a team

Qualities and traits that will lead to success at FJG – the above qualifications, skills and experience will enable you to perform the role. However, to ensure you will also enjoy working at FJG and integrate with our culture we also need you to:

Embrace change – FJG is a forward-thinking firm that embraces technology. We are continuously looking at ways to improve our services and client care, this means we need our people to be adaptable, innovative and open to change.

Be a great colleague – You must be able to embrace different people, personalities, and backgrounds. We pride ourselves on being the FJG family and having a culture of professionalism, respect and embracing diversity.

Be self-aware – our people need to know themselves, attributes and development areas. If you understand yourself, it helps you communicate more effectively, build relationships and supports your development.

We especially welcome people with a positive / confident attitude; and who are willing to take responsibility and work as part of a team.

We are an equal opportunities employer and welcome people from all backgrounds. We recognise that to be successful, we need to create an inclusive environment where everyone can realise their potential and succeed.