Receptionist / Assistant Manager

We are recruiting for our well established client based on the beautiful Kings Dock on Liverpool's world famous waterfront.

As Reception Assistant Manager your main objective is to support the Reception Manager in leading, managing and developing the Hotels Front Office team to ensure that the highest levels of hospitality and service are provided. You will be responsible for ensuring the team are engaged, and driven to deliver high levels of performance in all areas.

Main responsibilities

Manage all aspects of the front office, deliver a guest experience that is unique and brings the brand to life. As Receptionist / Assistant manager we need you to recognise the guest and help them feel valued and important.
· To assist the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee the night audit function and preparation of daily financial reports.
· Support in developing plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
· To organise and manage staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
· Manage the team's professional development and discuss any area of concern with the team on a one to one basis.
· Manage the PDP process, ensuring all targets are met.
· Supporting in achieving departmental objectives/action plans.
· Support in managing rotas and holiday requests.
· Educate and train team members in compliance with local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
· Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations
· Assist in completing departmental risk assessments.
· Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies.
· Ensure staff are properly trained on systems, security and cash handling procedures, and service and quality standards.
· Ensure that the team adhere to company credit policies, check billing instruction and guest credit for compliance, ensuring that transactions are handled in a secure manner.
· Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
· Manage Ogone Payment procedures daily.
· Serve as the Manager on duty, on a rota basis, taking ownership for the safety and security of the Hotel during your shift.
· To undertake any other duties commensurate with this post as determined by the Reception Manager.

Person Specification
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· At least three year's front office or guest service experience, management experience is also desirable
· Ability to demonstrate successful leadership combining effective communication, motivation and interpersonal skills within your team
· Display a role model behaviour and commitment to delivering customer excellence within the hotel
· Exceptional interpersonal skills with a passion for engagement
· Ability to work under pressure
· Flexibility to respond to a variety of different work situations
· Demonstrable high standards of service, along with impeccable presentation
· Possess a positive and engaging personality
· Must be capable of acting on own initiative
· Must speak fluent English plus any other languages (preferred)
· The right candidate will have competent use of all Microsoft suite of products
· Experience within a 4 or 5 star Hotel in a managerial capacity
· Hotel Duty Manager experience
· Knowledge or qualification in Health and Safety

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking
• Referral programme

Schedule:

• Day shift
• Night shift
• Weekend availability

Application question(s):

• Can commit to a full time 40 hour contract over 5 days

If you think you would be a good fit for this position then please apply!

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.