Quality Assurance Officer

Job Title: Quality Assurance Officer

Location: Romford, Essex

Salary: £24-26k

Hours: 40 per week

Job Type: Full time, permanent

Purpose of role:

A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex.

Reporting into the Compliance Manager, your main purpose within this role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from our clients. You will conduct quality assurance reviews in line with applicable legislation, regulation, client requests and company policies.

This role would require a high level of attention to detail when completing all tasks as well as a focus when working on repetitive requests whilst being able to work towards common goals as part of a team. You will need to liaise with all areas of the business and our clients to ensure the highest level of quality and service is always provided.

Skills & Experience required:

• Previous experience in a similar QA/Compliance role including experience with internal/external audits.
• Previous experience in call listening and score recording.
• Experience with compliant handling as well as being able to identify and analysis the root cause.
• Previous knowledge and experience of ISO requirements, Data Protection and GDPR
• Excellent communication skills both written and verbal.
• Excellent attention to detail, administration, organisation, and ownership skills
• Ability to consistently identify mistakes and liaise with the relevant department to identify and improve in areas where needed.
• Strong analytical and problem solving skills.
• Strong interpersonal skills and ability to develop/maintain relationships at all levels within the company and external clients.

Interviews are taking place immediately so please apply now if you’re interested.