Quality Assurance Officer - Insurance

Quality Assurance Officer

Conduct Quality Assurance Audits within our Underwriting Services Department to monitor adherence to underwriting guidelines and licence authorities.

Conduct Quality Assurance Audits within other departments to assess service quality and adherence to internal processes.

Analyse the compliance standards being achieved by conducting Quality Assurance Audits and provide ongoing assurance of adherence to regulatory requirements.

Proactively identify areas for improvement where required and work with the business to implement remedial actions.

Job Requirements:

• Background working in an insurance environment, preferably for an MGA or Broker dealing with delegated underwriting authorities
• Demonstratable experience working in a compliance or conduct role
• Good knowledge of FCA Rules and Regulations
• A proactive ‘can do’ and flexible attitude. Be able to recognise priorities a short notice
• An excellent standard of literacy, numeracy and attention to detail
• Self-Motivated and good organisational skills. Able to manage own workload and deliver against deadlines with minimal supervision
• Ability to work independently and confidentially
• Experienced in the use of all Microsoft Office applications to an intermediate level
• Good analytical and problem solving skills
• Strong communication skills, both verbal and written, and ability to communicate at all levels
• Ability to build successful relationships with all stakeholders
• Champions the compliance culture and acts as a role model
• Takes responsibility for own development
• Good judgement and listening skills
• Ability to innovate and improve working processes

Company Information:

An opportunity to work for a company who are a real success story as a Managing General Agent.  Our client are a multi award winning MGA based in Brierley Hill at their smart office suite.

Trusted by their insurer partners to underwrite on their behalf in their specialist niche areas based on their extensive knowledge and experience. They are focussed on making the business as attractive to staff as possible which makes it a fantastic place to work.

If you are enthusiastic, passionate and enjoy being part of a first-class team, then this could be the role you have been waiting for.

Benefits & Compensation:

• Salary to £35,000 depending on experience
• Workplace Pension Scheme offering you flexibility of up to 16%
• Minimum of 27 days holiday plus bank holidays
• 1 Paid Volunteer Day per year
• Hybrid Working – Flexibility to work from home combined with a number of days per week in our office on The Waterfront in Brierley Hill. Providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration
• Health Cash Plan and Virtual GP Services
• Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services
• Professional Membership Status – as part of holding CII Chartered Insurance Underwriting Agent Status we offer a variety of funding options to support our people in achieving industry standard qualifications.
• Employee recognition awards and annual employee awards
• Staff social events throughout the year, including Summer and Christmas parties
• Long Service awards
• Free onsite parking
• Matched funding for charities
• Death in Service benefit

Get in touch for a confidential chat

Mark Holloway