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Property Renewals Consultant
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Property Renewals Consultant

Posted 12 April by Stirling Ackroyd Group
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Salary icon £30,000 - £34,000 per annum, OTE
Location icon Byfleet , Surrey

Renewals Consultant

This is a full time position, Monday to Friday, 8:30am to 5:30pm with hybrid working arrangements between our Byfleet, Surrey office and home-working (3/2)

Basic salary from £24,000 up to £25,000 per annum, depending on experience

PLUS personal performance based commission, paid monthly, approx £6,000 - £8,000 per annum


The main responsibility of the role of a Renewals Consultant is to manage and track our current Tenancy Agreements to ensure that all Landlords and Tenants are contacted prior to the end of their lease, in order to negotiate and renew their contracts.

Duties will include;

  • Negotiating between both parties to finalise the terms of new tenancy agreements
  • Completing right to work checks and referencing to ensure we are fully compliant with all legislation for both parties and the property
  • Generating and distributing new tenancy agreements
  • Processing deposits in accordance with the My Deposit scheme
  • General office administration including taking telephone enquiries and responding to emails
  • Preparation of various documentation where relevant
  • Carry out any such ad-hoc duties as may be reasonably required from time to time and in connection with the above

Skills required;

  • Prior experience working within residential lettings or any other property background for a minimum of 12 months would be desirable
  • OR previous experience working within a fast paced business development role for a minimum of 12 months
  • Strong written and verbal communication skills
  • Customer focused & solutions focused
  • Resilient and consistent when faced with conflict, and driven to resolve challenges positively
  • Able to work as part of a team, effectively contributing toward departmental projects, targets and wider objectives.
  • Structured and organised with good time management

#property #customerservice #career #surrey #hybrid #renewals #lettings #admin


With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. In addition, we have a range of benefits on offer such as:

  • Competitive salary and bonus schemes
  • Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023)
  • Employee, family & friend discounts across our property services
  • Retail Discounts
  • Engagement and recognition platform
  • Season ticket loans
  • Cycle to work scheme
  • Technology purchasing scheme
  • Holiday Accumulator
  • Employee Assistance Program
  • Wellbeing Centre
  • Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023)
  • Award ceremonies, competitions and more!

Required skills

  • 1
    Customer Service
  • 1
  • 1
  • 1
  • 1

Reference: 52462466

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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