Programme Support Co-ordinator

Location:          Cornwall (hybrid - home-based/Redruth office)

Job type:           Full-time (reduced hours considered on a case-by-case basis)

Oxford Innovation Advice is a commercial organisation, recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly.

Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative ‘Digital Manufacturing on a Shoestring’ approach.

We are seeking a Programme Support Co-ordinator to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support to the Digitisation for Manufacturing (D4M) programme and act as first point of contact for the programme (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Support Co-ordinator will ensure that all records are maintained, and data evidencing programme activity is captured and reported.  

Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required.

You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential.

For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. 

If this sounds like a team where you would thrive, we look forward to hearing from you! 

Key Roles and Responsibilities

The role will include the following activities:

• To act as the first point of contact for the programme;
• Follow the ‘client journey’ and provide excellent customer service at all times;
• Telephone businesses promptly and identify need(s) and process accordingly;
• Ensure all programme paperwork is fully completed and compliant;
• Enter data and maintain the CRM database;
• Record programme outputs and produce evidence and data as requested;
• Maintain the programme tracking documents;
• Provide feedback to partner organisations;
• Lead on the arrangements for any workshops/conferences/events;
• Review feedback forms, carry out any actions and record;
• Arrange the printing of documents, collate and produce reports on data;
• Attend workshops/conferences/events as requested (across Cornwall);
• Set up accounts on the GROWTHmapper diagnostic programme;
• Provide telephone/email assistance on GROWTHmapper issues;
• Work closely with the Manufacturing Specialists with any GROWTHmapper requirements;
• To liaise with businesses & internal team members, confidentially and discreetly, regarding provision of confidential &/or sensitive information;
• Contribute to the continual quality improvement processes.

Please see attached Job Description for full details.

About You

• Ability to work independently and as part of a wider team;
• Previous administrative experience;
• Previous experience of using CRM databases;
• Competent across all Microsoft Office applications
• Ability to manage data collection and simple data analysis
• Strong attention to detail whilst meeting deadlines;
• Strong communication skills at all levels essential;
• Excellent telephone and listening skills and written communication skills;
• A self-motivated, adaptable and positive outlook;
• Exercise confidentiality and discretion;
• Driving licence and access to a car

About Us

Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. 

Our closing date for applications is the 17th May 2024. We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

The projects are funded by the UK Government through the UK Shared Prosperity Fund.  Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.