Programme Coordinator (QTemps) - Maternity Cover

About the role

The post holder will be part of the Enterprise; Employability and Student Development Programmes team providing a dedicated service for students and graduates from Queen Mary University of London, placing them into temporary work on campus and local to campus. This involves proactively negotiating temp work opportunities, marketing to students, placing students into temp roles and liaising with employers and students to ensure the smooth running of temp assignments.

The post holder will provide support to internal Queen Mary University of London departments employing a temp worker where required, from compiling the job description to selecting a candidate, ensuring legislative requirements are met, and undertaking compliance checks with candidates.

In addition, the post holder will be required to initiate and build relationships with a range of employers external to the university for the purpose of sourcing temp opportunities for students and graduates.

Main duties and responsibilities

• Promote QTemps to internal stakeholders to ensure maximum internal business driven through the temp agency driving money savings for the university.
• Maintain and enhance relationships with key internal employers and contacts to ensure that QMUL students/graduates remain a preferred choice of temporary worker.
• Work with line manager to develop a business development plan to increase opportunities and develop new marketing materials to use for internal promotion
• Drive towards and deliver on temp agency targets for internal and external opportunities. Internal is the priority for the university and if able then focusing time on external employers through networking, following up leads and research into possible new clients to persuade them to take on a temporary worker
• Build relationships with QMUL colleagues to ensure a positive reputation for the temp agency, growing the brand and its services as well as gaining feedback on improvements on the services.
• Work collaboratively with employers to clarify the scope and structure of the temp assignment and advise/support on the job description. Where appropriate, visit external employers to build a relationship to gain exclusivity to their vacancies
• Sustain mutually beneficial long-term relationships in collaboration with employers/hiring managers to maximise return business. Ensuring vacancies are managed and delivered to the agreed timeline and is of benefit to the employer and the candidate.
• Handle and resolve queries from candidates or students/graduates who are placed into a temporary work assignment
• Ensure the accurate and timely implementation of procedures relating to the management of a temp agency desk, including: holiday, absence, pay, job descriptions, contracts with employers, discipline and grievance, legal compliance with Right to Work regulations. This will include conducting identification and may require a verification of qualifications
• Where required by the employer: complete a search of the candidate database to find the best person for the employer’s vacancy; receive and review candidate applications; shortlist suitable candidates and forward to the employer; manage interview arrangements; request references and provide support on suitability of candidates.
• Where required by the employer, brief the candidates about the responsibilities, pay and work related benefits of the temporary work assignment and inform candidates about the result of their interview
• Consult with hiring managers about pay rates and negotiate these rates with employers if appropriate. Monitor progress against targets and report on progress to line manager
• Proactively source students and graduates who are available for temporary contract work
• Ensure students undertaking a temp assignment are aware of and encouraged to engage with other Careers & Enterprise activities
• Line manage the Careers Administrative Assistant, directing and overseeing their work on the QTemps programme

About you

The post holder will provide support to internal Queen Mary University of London departments employing a temp worker where required, from compiling the job description to selecting a candidate, ensuring legislative requirements are met, and undertaking compliance checks with candidates.

In addition, the post holder will be required to initiate and build relationships with a range of employers external to the university for the purpose of sourcing temp opportunities for students and graduates.