Programme Administrator

Do you have Programme Administrator experience?  Gained within a HE/University?

Are you available to start work immediately for 6 weeks- 8 weeks, possibly longer

We’re seeking one (or potentially two) temporary candidates to do some programme administrator work in a University in EAST LONDON.  Full time, office based -- not hybrid

The main responsibilities of the post-holder will be to provide comprehensive and coherent support to the School of Business and Management through effective delivery of the duties outlined below;

•  Engage and develop a range of technical and critical skills to evaluate taught programme administration, enhancing the student-academic cycle of activities.
• Respond to all student enquiries promptly and in an informative manner, providing high levels of student-customer service and advice, and responding to queries raised via the Student Support Reception Desk.
• Support the Teaching Services Manager with the coordination and delivery of the teaching timetable.
• Assist the Teaching Services Manager with the production of the student handbooks.
• Coordinate QMPlus updates for modules, supporting the Module Organisers and teaching teams to deliver the modules.
• Allocate students to seminar groups under the guidance of the Teaching Services Manager.
• Record student attendance using the university and School systems and escalating matters of concern to the Student Engagement Manager in accordance with the School’s Attendance Policy.
• • Contact students causing concern for poor attendance or other reasons, in accord with requests from the Student Engagement Manager. Coordinate and record coursework submissions and examination marks in-line with the School’s marking policy and procedures, disseminating to academic markers and feedback to students within specified deadlines.
• Provide expert knowledge and support to students, having full knowledge of the Academic Regulations and their impact on individual student cases.
• Actively participate in and attend School and university Open Days/Evenings/UCAS activities as required.
• Book and organise AV provision for teaching modules when required.
•  Act as committee secretary for Staff Student Liaison Committees, preparing all the necessary documentations for the committee e.g. agendas, minutes and related documentations.
• Act as committee secretary for Teaching Group meetings, preparing all necessary documentation and recording actions arising from the meeting.
• Represent the School’s interests on various School, Faculty or university-wide committees and working groups as appropriate.
• Ensure that the School is compliant with the university policies regarding data security and privacy.