Professional Standards Administration Assistant

Good Morning we have a great new role become available. This role will be working as a Professional Standards Administration Assistant.

This is a part time position working 22.2 hours to be worked between Monday - Friday 08:00 - 17:00. Desirable to work - Fridays

Role Purpose

The provision of an administrative service to the Professional Standards Department.

Role Accountabilities

• Provide a full support service in connection with the processing of complaints and misconduct investigations against police using defined procedures and precedents.
• To have a good understanding of and be able to work within policies and procedures, business rules and protocols relating to the Professional Standards Department.
• Provide excellent customer service to members of the public and internal staff using good communication skills to respond promptly and efficiently to any queries.
• To be proficient to the required standard in the use of the Force complaints computer system - Centurion.
• Provide statistical information to assist with the preparation of reports.
• Prioritise own work with minimum supervision and complete to a high degree of accuracy
• Organise car hire, hotel bookings and other administrative arrangements for members of the department
• Must be able to attain and retain the appropriate level of enhanced vetting.

Prior Education and Experience

• Minimum of NVQ level 2 or equivalent
• Typically 2 years administrative experience including knowledge of office IT systems
• Experience of dealing with the public will be an indicator of a candidate's range of acquired skills.

Skills

Essential

• Ability to problem solve and work independently
• Ability to communicate effectively verbally and in writing
• Ability to take a flexible approach to tasks and work on own initiative
• Good attention to detail and accuracy
• Computer literate ability

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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