Production Specialist

Role Overview:

We are now seeking a Production Specialist who possesses the ability to effectively follow departmental processes and guidelines, ensuring the Personalisation of Teamwear products are fulfilled to the highest standard whilst adhering to strict deadlines. The successful candidate will demonstrate excellent communication skills and experience in the decoration of garments and previous knowledge and use of programmes such as 'Corel Draw’ and 'Adobe Illustrator’ is desirable.

What you get:

• 28 days of annual leave (inclusive of bank holidays) rising to 33 days with length of service.
• 3 days paid sickness.
• Workplace pension through Royal London - 3% Employer contribution to 5% Employee Contribution
• Staff discount of up to 30% (Pro:Direct) and 50% (Do Clothing).
• Seasonal shutdown over the Christmas period with a gifted day of leave.
• Discounted Gym Membership through Premier Gym, Newton Abbot.
• National Gym discounts are available through Hussle and Nuffield Health.
• Employee Assistance Programme (EAP) through AXA Health for staff & family members.
• Annual Pay Reviews and Appraisals.
• 'Refer a friend’ policy, with bonus rewards for successful referrals.
• Free Annual Flu Jabs.
• Enhanced Sick Pay Scheme for staff with over 5 years length of service.
• Casual work attire.
• PDS has a vibrant & passionate culture.
• Based in the heart of Devon, we have rolling green hills, sandy beaches, and mysterious moorlands - as far as locations go you can’t beat the Southwest.

What we need you to do as a Production Specialist:

• Perform and document regular equipment maintenance of all Printers, Heat Press and Embroidery Machines. If any defects are found, repairs are to be made as required.

• Follow pre-set processes, guidelines and sizes to effectively produce and print artwork for Production.
• Ensure production schedules are followed, allowing deadlines to be met whilst retaining the highest standard of work.
• Highlight concerns to Teamsport Sales in a timely manner.
• Be present for any applicable training and assist New Starters as required.
• Cover staff absence as required during peak periods.
• Assist with any queries from Field Sales Reps to ensure sales are efficiently processed and confirmed.
• Accurate inputting of data and orders into internal communication systems.
• Monitoring issues with orders raised by other departments around the Company and assisting to pro-actively resolve any issues before the customer is impacted.
• Take ownership and accountability of orders through to completion.
• Maintain an up-to-date and in-depth knowledge of all relevant products and become familiar with competitors and their subsequent products.
• Research Production methods and techniques to ensure the constant improvement of in in-house Production methods.

Your skills as a Production Specialist:

• Knowledge and use of Tajima Embroidery Machines.

• Proficient computer use and ability to learn new software packages as required.
• Honesty, integrity and excellent communication skills.
• A positive attitude with the ability to connect with others.
• Prior experience of Microsoft AX, Sharepoint and Teams is desirable.
• Self-awareness and the ability to self manage.

What we look for in our team:

• To add cultural and professional value to the team
• Be 100% yourself - we are genuine and love what we do
• Passion … without it we would not be where we are today
• A true team player - we work hard and play hard together
• We don’t have time for lone wolves - we build everything together
• A true desire to deliver outstanding customer-focused solutions

A little bit about us:

#TeamProDirect is built on a passion for sport, product, and service. Our team has worked relentlessly over the past 30 years to ensure we connect athletes worldwide with the best choice of products. We make it our mission to engage with and awaken the passion within our customers; we strive to produce the best possible experience and want them to love sport and sports products as much as we do. We are a hard-hitting and lively band of professionals, dedicated to change the world of online sports retail.