Process Improvement Expert

We are currently recruiting for one of our trusted clients who are look for aProcess Improvement Expert to join their team! Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.

What You Can Expect

• Work Type - Contract
• Location - Borehamwood
• Industry - Insurance

Main Responsibilities as a Process Improvement Expert

• Be responsible for the design and redesign of some customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency, and current strategic goals.
• Get insights from customer research and market analysis, understand current challenges, and pain points and identify great ideas and innovations to help us define customer journeys.
• Help adapt, improve, and document processes for new markets.

Experience & Skills Required

• Analysis and (re)design of customer journeys
• Business model and process mapping
• Process improvement from a customer experience and efficiency perspective.
• Designing new end to end processes.
• Lean/Six sigma
• Agile delivery experience
• Insurance experience would be great!

For further information on this Process Improvement Expert role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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