Private Patient Co-ordinator

Job Description

Private Patient Co-ordinator

Location: New Hall Hospital, Salisbury

Hours: 37.5 hours per week, Full-time

Salary: Starting salary from £22,700 PA + Benefits

Summary:

New Hall Hospital is one of Wiltshire's leading private hospitals with an excellent reputation for delivering high quality healthcare treatments and services. Situated in 14 acres of quiet, landscaped parkland two miles south of Salisbury, the Georgian Manor House was opened as a hospital in 1980 and currently has 32 patient beds.

By investing in advanced medical technology, the hospital offers a wide range of treatments and services. The fully equipped ultra clean air theatre suite is particularly suitable for orthopaedic procedures offered such as arthroscopy, hip and knee replacements. The day unit is suitable for minor operations and endoscopy.

The role:

An exciting opportunity has arisen at New Hall Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

You will be responsible for handling enquiries, booking outpatient appointments and following up patients’ journey through to surgery. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.

As the Private Patient Co-ordinator you will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions. 

In addition to this, you will support the Private Patient Team by attending promotional events in line with our local and corporate business development strategies.

The working hours will be between Monday to Friday, 9am to 5pm and may include occasional evenings and weekends for promotional events.

Duties will include but are not limited to

• Handle all enquiries and book appointments via telephone, email or social media

• Provide detailed information to patient enquiries whilst delivering excellent customer service

• Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted

• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What you’ll bring with you

• A strong desire to provide high levels of customer service 

• An ability to manage own workload within a busy environment

• Enthusiastic and empathetic character promoting positive attitude at work    

• Confident communication skills on all levels, via telephone, email and in person

• Demonstrate strong time management and organisation administration skills  

Benefits:

• 25 Days Leave + Bank Holidays
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Healthcare for you and dependents includes online GP
• Life Assurance (Death in Service)
• Free Training and Development via the Academy
• Free Parking on site for workers (where possible)
• Subsidised staff restaurant (where possible)
• Over 8,000 discounts and special offers via benefits portal
• Book discounted cinema tickets on the dedicated cinema portal
• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. 

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process

#ACX

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.