Principal Consultant - HR & Payroll Digital Transformation

About the role

As Principal Consultant you'll deliver the HR and payroll digital transformation for our customers migrating to the Zellis Managed Service. An external facing role, you'll not have a direct team but instead will lead a virtual team on an engagement-by-engagement basis, to deliver the outcomes committed to the customer. The types of projects you will be delivering will drive digital HR and payroll transformation for customers enabling them to take full advantage of the real-time and AI aspects of the service. As Principal Consultant you'll be extremely credible with customers, have a strong delivery history, and be enthusiastic about digitalisation. You'll be expected to have close working relationships with Commercial, Implementation, Technology and Managed Services teams.

You'll bring gravitas and a pragmatic and transformational approach to engaging internal stakeholders, functioning as the voice of the customer internally (in a delivery context), and have a 'can do’ attitude to enable us to exceed customer expectations and become their trusted partner.

In this role your key responsibilities will include:

• Customer-facing involvement with clients: specifically, to review the current operations and strategy, undertake a gap analysis against good practice (process and technology), process redesign, organisational design and implementation of the recommendations.
• Readily embracing new product features and the opportunity this presents to deliver improved digitalisation to customers.
• Identifying and pulling together the right project team with the right mix of skills for each engagement and project managing simple projects without the need for a project manager.
• Owning the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction, customer benefits and quality KPI achievement, and delivering in line with target margins.
• Great collaboration: willing to take a leadership role in driving initiatives, working across organisations, and structuring approaches to new opportunities.
• Leading on post-project reviews and implementing lessons learnt in other engagements.
• Cross-functional influencing, relationship building, and project management.

Skills & experience

• Previous consultancy experience in HR and payroll transformation.
• Exceptional communication skills and ability to develop robust and enduring relationships with stakeholders at all levels of the internal and/or customer business.
• An action oriented and collaborative collaborator by nature. Enthusiastic, driven and with defined leadership qualities with the ability to gain confidence and buy-in from your peers.
• Strong delivery history for improving internal HR, payroll and/or WFM operations.
• Strong customer focus and ability to act as a point of escalation, driving through the remediations.
• Continuous improvement mindset and problem-solving skills.
• Capable of conveying complex concepts in simple terms and of tailoring presentation style of delivery to suit the audience.
• Must be able to work effectively at all levels. Will have the gravitas, passion, and knowledge to be credible in all business situations.
• Excellent people skills to build strong relationships and to sustain confidence with other colleagues.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary, plus cash car allowance.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.