Personal Injury Claims Handler

Job Title: Personal Injury Claims Handler

Location: Bradford / Work from home

Work type: Temporary 6 months

Hours: Monday – Friday 37 hours per week (flex start / finish times)

Salary: £30,000 - £35,000

Elevation Recruitment Group, Business Support division are currently working with a large and well-known organisation to recruit for the exciting and interesting role as a Claims Handler.

As a Claims Handler, you will play a crucial role in ensuring clients receive prompt and efficient service in the processing of their claims. You will be responsible for managing a caseload of claims from initial notification through to resolution, ensuring accuracy, fairness, and compliance with company policies and regulatory requirements.

Key Responsibilities:

• Claims Processing: Receive, review, and assess incoming insurance claims, including verifying coverage, determining liability, and evaluating the extent of damages or losses.
• Investigation: Conduct thorough investigations into the circumstances surrounding each claim, gathering evidence, interviewing involved parties, and collaborating with relevant stakeholders.
• Documentation: Maintain accurate and detailed records of all claim activities, including correspondence, evidence, and decisions made throughout the claims process.
• Communication: Communicate regularly and effectively with claimants, policyholders, insurance agents, and other relevant parties to provide updates on claim status, request additional information, and address any concerns or questions.
• Customer Service: Provide exceptional customer service by promptly responding to enquiries, addressing complaints, and ensuring a positive experience for all parties involved in the claims process.
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements governing claims handling, including but not limited to privacy laws, fair claims practices, and industry standards.

Requirements for the role:

• Must have experience in personal injury claims
• Strong analytical and problem-solving skills, with the ability to evaluate complex issues and make sound decisions.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
• Detail-oriented and organised, with the ability to manage multiple tasks and prioritise workload effectively.
• Knowledge of claims adjudication processes.
• Proficiency in relevant computer applications and software, including claims management systems and Microsoft Office suite.