Personal Injury Claims Handler

Motor Personal Injury Claims Handler

Job Market - Insurance Claims

Motor Personal Injury Claims Handler - About the role

Responsible for investigating, reserving, and negotiating settlement of complex and high-value personal injury claims. The portfolio of claims will range from between £25k - £150k and will include both litigated and non-litigated claims.

Motor Personal Injury Claims Handler - Key duties

Assessing indemnity, investigating liability and quantum on motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend

Communicating professionally to ensure our policy holders are treated fairly and that the customer receives world class customer service in accordance with industry and company guidelines.

Proactively managing a caseload ensuring that correspondence and tasks are dealt within the SLAs

Negotiating settlement of third-party claims

Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions.

Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates

Support cost, service, and process efficiency projects across the department, as well as participating in departmental projects.

Maintain resilience and composure to remain positive under pressure and in changing circumstances

Demonstrate a desire to take ownership of your work and maintain excellent attention to detail

Constantly seek and communicate improvements in how we deliver excellent customer service.

Undertake any individual or team task in line with the company values

Ensure a relevant level of technical understanding with continuous development and learning.

Motor Personal Injury Claims Handler - Key requirements

Experience of handling Technical Personal Injury, Credit Hire or Liability claims

Excellent written and verbal communication skills and be capable and confident negotiator

Be capable of assessing evidence and making strong commercial decisions

Have a proven track record in dealing with fast-track and multi-track bodily injury claims including liability disputes.

A good knowledge of indemnity, liability and quantum issues will also be useful

Personal injury claims (MOJ/Scottish and fast track)

Advanced liability

Fraud awareness

Principles of indemnity

Requirements under the RTA and Article 75