Performance Support Officer

We are currently recruiting for an experienced Performance Support Officer to join our client based in Cardiff.

As the Performence Support Officer, you will be first point of contact for all performance related queries and deliver exceptional standards of customer service in line with organisational values.

• Monitor and triage queries received via email or phone, regarding Performance events, courses, and programmes, replying personally where appropriate.
• To support with the inputting of trial, fee, and event data into the Sport:80 Membership system.
• Utilise Sport:80 to effectively manage performance squad trial processes, the trial criteria and fee payments in collaboration with the Performance Operations Lead (POL) for Wales.
• To manage all inbound and outbound queries related to trials, fee's events, and Pathway activity, by phone, email, and other forms.
• To manage the booking of accommodation, venues (GIA/£) associated with Welsh Feathers or Performance Pathway activity.
• Work with the POL to build and maintain scrupulously accurate databases for all Performance Squads (includes players eligibility; athlete agreements; UKAD anti-doping training records., etc)
• To support with the collation of athlete and coach/ parent feedback via mid and end point reviews and suggest improvements to ways of working.
• To support with the effective and efficient processing and administration of incoming monies that may be via cheque, cash, BACS, or card.
• Support with the efficient processing of DBS checks for the Performance workforce and volunteers ensure reporting of any sensitive data to the relevant staff members.
• Take minutes at quarterly PDG meetings.
• Create performance events, courses, and programmes on the membership platform, ensuring their digital set-up is reflective of real-life requirements.
• Support with facility booking and enquiries for performance events, competitions, courses, and programmes.
• Support with accommodation and travel booking for performance events, competitions, courses, and programmes.
• Order and prepare resources and equipment required to run performance events, courses, and programmes.
• Create and implement mechanisms to gather timely insights from attendees of performance events, courses, and programmes (for example surveys).
• Collaborating with the Workforce Officer, to ensure Umpire and Officials data held on Sport80 remains current and high quality, via data interrogation and targeted communication.
• Support the Digital Communications Officer to draft press releases to increase connectivity and visibility of Performance Squads and Programmes.
• Work collaboratively with the POL & Digital Communications Officer to plan and schedule Performance social media communications and news articles, as required.
• Support the POL with recruitment and coordination of event volunteers.
• Performance calendar collation and circulation in conjunction with the POL & HOP.

Acorn by Synergie acts as an employment business for the supply of temporary workers.