Payroll / Pensions Manager

Our client is a large local government organisation and looking for an experienced Payroll / Pensions Manager to join their team on a permanent basis

You will

To manage & control budgets allocated to the section

To identify opportunities to grow and improve the BSC and generate new income streams, providing information and support to the Customer Service Manager to follow-up opportunities.

To develop strong customer relationships and actively manage the customer interface effectively and, by promoting and improving services, achieve high levels of customer satisfaction 

Identify with customers how the BSC can improve and build on productive relationships encouraging feedback. Working with the Customer Service Manager and other colleagues, identify solutions and allocate resources from your service areas to support successful implementation 

Working with the senior leadership team, be responsible for the review and development of Service Level Agreements (SLAs) People & Performance Management 

To develop, monitor and report on Key Performance Indicators (KPIs) and promote performance management and appropriate escalation culture within the BSC. 

To establish, monitor and deliver to appropriate service level agreements and take effective measures to build service resilience. 

To ensure that the performance of the team is supported by an effective structure 

To ensure that business plans are prepared and implemented through forward planning and effective resource capacity and that targets are set and evaluated as required by the Council’s performance management framework  To carry our 1:2:1s, team meetings and appraisals that direct & focus staff on key operational priorities 

Support, coach and develop members of the team and contribute to the delivery of the BSC workforce development plan 

Ensure that members of the team maintain up to date awareness of developments in their area The above detail is indicative and not exhaustive and the concept of continuous improvement/lean thinking

You will need

 Experience of leading and managing payroll and/or pensions teams in a performance culture to achieve measurable outcomes. 

Experience of using ERP systems to deliver payroll service ( such as SAP) 

Ideally having been involved in the implementation of an ERP solution  Experience of supporting, coaching and developing staff to achieve their very best. 

Management of significant budgets  Project management experience  Experience of managing services to meet the requirements of stakeholders and managing interfaces with those stakeholders 

Experience of establishing and delivering significant external Contracts 

Experience of working within the public sector is desirable but not essential.