Patient Support Administrator

If you’re passionate about supporting patients with queries and helping them to resolve complaints, then this may be the perfect role for you.

Working for one of the fastest growing private clinic and pharmacies in the UK based within the Holborn area, you’ll have the opportunity to join this medical cannabis business within their team in the role of Patient Support Administrator.

You’ll require the following essentials to be considered for this position:

• Current or recent experience of working within a customer or patient support roles
• Ability to manage conflict and negotiate outcomes

• Excellent communication skills for liaising with patients

• Natural empathy in order to understand the emotions and needs of patients, providing comfort and support during challenging times
• Comfortable working within a fast paced environment

The Patient Support Administrator plays a vital role in supporting patients through a challenging period of their lives. Working to ensure that every patient receives the highest standard of care and has a positive experience throughout.

Within this position, you’ll also be carrying out the following duties:

• Ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers
• Promoting patient involvement and using all patient and carer / family feedback to improve practice and processes
• Being proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee
• Ensuring that the views of patients and customers are used to guide and inform the provision of services through patient forums and complaints

Working hours and Salary

Full Time, Monday to Friday, 9am – 6pm.

Salary is between £25,000pa - £29,000pa depending on experience.

25 Days Holiday

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.