Patient Administrator

Central London W1

£25,000 - £28,000 a year

Permanent, Full-time

Monday - Friday 9am - 6pm (clinic based)

The role

Our client is a leading private specialist health clinic, looking to recruit an experienced administrator to contribute to delivering high quality private healthcare to its discerning clients as part of a small, friendly, close-knit team. This requires ensuring smooth and consistently efficient running of day-to-day clinic and office operations, excellent customer care and contributing to maximising bookings from both new and existing patients.

Administration and Reception

• Handling email and phone enquiries
• New patient registration and follow up
• Scheduling patient appointments
• Clinic preparation and follow up
• Administration support for the doctors at clinic sessions
• Cross-systems data entry, focussing on electronic patient management system.

Customer Care/Patient Engagement

• Ensuring empathetic, professional and responsive communication with patients
• Producing high quality written communications
• Maximising patient bookings from new enquiries and current patients to ensure effective use of clinic diary capacity

You must have:

• Strong administration and customer care experience within a medical clinic
• Experience of bookings and scheduling appointments
• Be able to ensure strict confidentiality
• Be highly organised and able to multitask and prioritise
• Show initiative and be able to suggest and implement improvements to ways of working
• Have excellent attention to detail
• Be diligent with excellent spelling and grammar
• Be highly IT literate with excellent data entry skills
• Be friendly yet professional
• Be passionate about the business

The ideal candidate will have:

• Previous experience in a private health clinic or other medical or wellness setting
• Worked with an electronic patient management system
• Experience in maximising sales or bookings