Parts Supervisor

Duties/Responsibilities:

• Monitor and enhance performance and processes.
• Ensure the effective and efficient delivery of parts to the correct customer and workshop.
• Build and develop relationships with new and existing parts customers.
• Actively manage stock checks with a view improving workflow where possible.
• Deliver excellent customer service with transparent communication
• Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns
• Control parts stock levels and quality within Company guidelines
• Ensure margins, recoveries, VOR’s and discounts are in line with corporate policies and agreed budgets
• Ensure all staff operate systems which maximise customer satisfaction
• Ensure warranty parts returns and service exchanges are returned to the depot in conjunction with the Company policy
• Developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective team
• Operate fork lift in a safe and responsible manner

Main Purpose of the Role:

• The main purpose of this role is to ensure the efficient and effective running of the Parts department
• The main objective is to be profitable whilst keeping high levels are customer satisfaction.
• Responding to customer enquiries/orders and make associated sales in order to meet customer target and expectation.
• This is a Customer facing role which requires you to build strong Customer relationships within the Parts sales sector of the business

Personal Attributes:

• Capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good time keeper
• Ability to be professional, cheerful, co-operative at all times
• Ability to be motivated and customer focused
• Full driving, Fork Lift Truck driving licence (ideal)