Parts Advisor

Crossroads Truck & Bus
Parts Advisor
Normanton Depot

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

We are looking for a Parts Advisor to join our fantastic team in Normanton (WF10).

The ideal candidate will be outgoing and willing to learn. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage, however training will be provided.

The Role
• Resolve customer front counter enquiries through parts identification and price management.
• Proactive phone calls, emails, and planned visits, targeting promotional materials, gathering customer data and customer relationship building.
• Promote internal quarterly promotions, Volvo Incentive Campaigns and Volvo Blue Cross Campaigns.
• Seek new business opportunities on top of building and maintaining relations with new and existing Crossroads customers through front counter sales and extended offer Truckshop sales (all makes, trailer, consumables).
• Seek to convert front counter parts enquiries to workshop fitment.

Hours of work
Alternate weeks: Week One: 7.00am - 16.00pm
Week Two: 8.30am - 17.30pm
Alternate Saturday mornings 7.00am - 12.00noon

Benefits
• Product training programme.
• Contributory pension scheme.
• Comprehensive healthcare cash plan.
• Access to company promoted saving platform.
• Loyalty bonus.

Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business.