Partner Support Analyst (Energy & Utilities)

Would you like to work for progressive company where there is no hierarchy, no titles, everyone has equal power, whereby anyone can make a decision?

Summary:

Our client is a growing customer focused Renewable Energy Supplier, with a mission to turn the grid green and offering fair prices to household customers across the UK. They are looking for a Partner Support Analyst to join their growing team and help deliver their vision. As a Partner Support Analyst, you will be the cornerstone of exceptional customer support using your problem-solving skills to manage all day-to-day queries from their partners, including billing and metering. If you’re highly analytical, proficient in Excel and love delving into the data - apply now and get ready to make a difference!!

Key responsibilities:

• Build relationships with key suppliers to foster collaboration and mutual benefit.
• Contribute to crafting event communications within the customer journey to enhance engagement and satisfaction.
• Refine requirements, oversee backlog management and participate in user acceptance testing to ensure smooth implementation of projects.
• Assist the finance department in validating industry invoices to maintain financial accuracy and integrity.
• Act as a primary point of contact for customer support, adeptly handling diverse inquiries with professionalism and efficiency.
• Utilise problem-solving abilities to pinpoint root causes and deliver clear, understandable solutions.
• Investigate and resolve customer queries, effectively managing expectations throughout the resolution process.
• Ensure adherence to regulatory requirements while prioritising customer satisfaction.

Skills and experience required:

• Exceptional attention to detail is essential.
• Possess a genuine analytical problem-solving mindset, capable of elucidating findings in a straightforward, accessible manner.
• Demonstrate flexibility in addressing various customer queries across multiple communication channels.
• Display a commitment to delivering outstanding customer service, constantly seeking ways to elevate the customer experience.
• Efficiently manage multiple tasks, adjusting priorities in alignment with business objectives.
• Strong verbal and written communication skills to ensure effective communication and empathy with customers
• While prior experience in the energy industry is advantageous, a strong willingness to learn and apply new skills is equally valued.

Ref: 14756

Role: Partner Support Analyst (Energy & Utilities)

Locations: Bedford - Hybrid (2 days office)

Salary: £28,000K

Benefits: BUPA + generous pension + flex working- 25 days hol + bank holidays + investment in personal and professional development